Policies & F.A.Q's

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Shipping policy

The medicines we offer are manufactured and shipped from India. It is a long way and initial delivery takes time. Usually, the shipments are delivered within 2 - 4 weeks but in some rare cases there may be a delay for whatever reason - bank holidays, postal strikes etc. If you re-order soon after you receive your items, future delivery and supply will not pose a problem.

In the case of non-delivery after the deadline, please contact us to inform us of the matter. We will try our best to offer you the solution that will fully meet your interests.

Order cancellation policy

Please, be informed that we can ONLY accept order cancellations  within 12 hours after your order is submitted. If you wish to cancel your order you have to contact our support team via e-mail to let them know of your decision. In case you contact us after 24 hours, it is most unlikely an order cancellation could be processed.

Make sure that you insert a valid shipping address in the order form; we recommend you to double check the notes before submitting an order. Any mistakes may cause the non-delivery of the product. If you have noticed that the address notes were specified incorrectly, contact us as soon as you can to inform us of the matter. You can also double check when you receive your confirmation email.

Refund policy

The medications we offer are generically equivalent to their brand-name counterparts. We guarantee that they are the same chemically and have the same medical effect.

In case you are not satisfied with the effect our medications produce, please contact us to inform us of the problem. We will supply you with our return address and as soon as the product is received by our returns department, we will start the refund procedure. In case of non-delivery of an order by the dead line (the delivery takes 2 - 4 weeks after shipping) you can contact our support team and request a refund or reshipment. Your payment will be fully reimbursed to your credit/debit card. The refund procedure usually takes 10 business days; after this period the refund will reflect on your credit card statement.

 

 

Product info

· Are your pills brand-name medicines?

· No, all the medications we offer on this site are generic only. The pills are not a version, copy or counterfeit of any patented product.

· What's the difference between a generic and brand-name drug?

Not much, except for name and price. A generic drug is called by its chemical name; a manufacturer assigns a brand name. The products have the same ingredients.
Standard practice and most state laws require that a generic drug be generically equivalent to its brand-name counterpart. That is, it must have the same active ingredients, strength, and dosage form - pill, liquid, or injection. The generic drug also must be therapeutically equivalent - it must be the same chemically and have the same medical effect.

· Why are generic medicines so cheap?


The principal reason for the reduced cost of generic medicines is that these are manufactured by pharmaceutical companies, often located in India, which do not invest in research and development into new drugs, they only copy the designs of existing drugs. These companies also do not pay for television or radio advertising; the drugs they are selling have been on the market for usually a decade or more and do not need additional advertising.

· Why do the pills I've received from you look different from the brand name ones in shape and in color? The name printed on the pills is also not the branded one.


To produce the generic medicines we use exactly the same active ingredients as the brand companies. However, the manufacturers of generic drugs are not allowed to use the brand names as in this case they will be accused of product copyright infringement. The appearance of the medications should also be treated as the intellectual property of the brand manufacturer thus we had to change the shape and the color of the generic pills as well.

· Are the pills you sell FDA approved?


The medications are manufactured in India by an Indian state licensed, Indian FDA approved company. Each of the products have been issued with a Certificate of Analysis obtained from the manufacturer's laboratory and fully adheres to the Indian law.

· Do I need to have a prescription from a doctor to purchase from you?


No, we do not require any prescription for placing an order with us. However, we strongly recommend you to consult your doctor before ordering to be sure that you can actually take your desired medications.

Shipping and Ordering

· Where do the pills come from?
The pills are produced and shipped directly from India.

· How do you send orders? What kind of packages do you use?


Orders are sent in discreet packages that look like ordinary mail. You will not have to sign for the receipt of the package, it will be left in your PO box or letter box. You can specify a different mailing address to that of your registered visa card. Your anonymity is our primary concern: we never specify the content of the envelope. Nobody will ever know what is in there until the envelope is opened. Large orders may need to be divided into portions and sent in several envelopes. All products are sent in their original blister proof packaging direct from the supplier. Manufacture and expiry dates are also printed on the products.

· Do you offer world wide shipping?
Yes, we do. We can ship orders to any country in the world.

· What shipping methods are available?
Standard airmail.

· What are the shipping rates and delivery time?


Standard airmail service:


The dead-line for delivery is 4 weeks from dispatch date. Receipt of orders is between 2 - 4 weeks.

Rates:


All orders cost a flat fee of $10 regardless of how many products are ordered.

· What am I to do if the package is damaged when I receive it or if it is missing?


In this case you are to contact our support team and notify us of the problem. We will either resend the package or refund your payment. See Our Policies section above.

· How will my personal information be used?


While placing your order we require your credit card information to process the transaction itself, your shipping address to send the order to and your e-mail address and telephone number in case we will need to contact you concerning your order. Our customers' privacy is our primary concern. No third parties will ever have any access to your personal information, no promotional phone calls or e-mails will be sent by us. You may be contacted by telephone in the following cases:

Our security department may give you a call to confirm your order

Our support team may contact you in case some problem with the delivery occurs

Please make sure you give us a correct e-mail address as we will need to send you the order confirmation message which will include all the details of your order and the dispatch notification message (as soon as the order is sent out) and provide the approximate delivery date.

· Is Our Checkout page secure?
Your credit card information is safely sent via SSL (secure socket layer) encryption on our secure shopping cart page provided by FastHosts. You are on a "secure" web page if there is a picture of a lock on the bottom right of the browser screen (Internet Explorer). You can also tell that you are on a secure web page if the URL ishttps:// instead of http://

Secure web pages are used when sending sensitive information over the internet , such as credit or Debit card information when purchasing goods and services. This page is SSL ‘Padlock’ secure.

· What payment options do you have?
At the moment we have the following payment methods:

Credit card payments (we accept Visa Credit/Debit cards only including Visa gift cards available at www.giftcards.com - USA)

                      Do you accept Mastercards?
                      No, unfortunately we do not accept Mastercards.

· Do you have an overnight delivery option?


Unfortunately, we do not have the overnight delivery option. We only use standard air mail.


The products are shipped from India thus the orders have to pass two customs checking procedures and cannot be delivered overnight
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Hilton Hall, Essington, United Kingdom, WV11 2BQ Tel - 01902864094